Post accident disappointing service from Miway insurance

I was in a accident (driving my mom's car she is with miway insurance) with a miway insurance holder and I am with miway insurance as well. I have reached out to the insurance via whatsapp, phonecalls and the other party has informed me multiple times that he also contacted miway since last week (accident was on the 31st July). Still no one has gotten back to me or hin with regards to a way forward. Miway is so quick to want a good rating after assistance I am surprised they are not providing a good service when we need them most. I am shocked and utterly disappointed that they do this to their own customers. If I could give them no rating, I really would.