YK
Yolande K

1 reviews | Active since Jan 2022

24 Feb 2022, 10:06

Porch service is what keeps customers and yours is poor....

I emailed below to Porch last week already and no feedback, i guess this what has become of Miway

Good Porch,

Hope you are keeping well,

I was happy to collect my vehicle earlier than what was promised, however once I had the vehicle in my possession I was not happy with the workmanship of the repairs completed. The MBR had advised me that if I was unhappy with the repairs I should contact them directly as they carried the workmanship warranty. They asked me to bring in the car and this was an inconvenience for me as this meant I would be without a car for the day however I needed the bumper on the car to be repaired correctly as I was uncomfortable with the manner in which it was fitted because it was loose. I collected the car and thought everything would be sorted and when I checked the bumper was much tighter but it was still not properly aligned.

The MBR advised me that is how the bumper should fit but I was not convinced and I did my comparison with other vehicles of the same type and there is something wrong with the fitment of my vehicle bumper. I would appreciate it if you could send out your assessor so that they can assess my complaint regarding the bumper because I am not willing to go back to that MBR due to the poor workmanship done on my car.

The other issue is that my car suddenly also showed a faulty airbag sign which was never there before and i would like for this to be addressed too.

I am looking forward to your positive feedback.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Feb 2022, 12:30
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this.
 
Best regards,
The MiWay Team