SM
Sedzani M

1 reviews | Active since Jun 2021

06 Jul 2021, 13:08

Poor workmanship done on my vehicle

The worst experience i have ever had with an insurance.

When i made my claim and was assigned with a consultat (Pule Tshwane)this guy was never available for any enquiry that i had, if i do get hold of him he forever gave me a very arrogant response with no help in what so ever i wanted help with. Then i ended up having to speak to so many people who also ddnt give much help when i needed it. A MiWay consultant by the name kgomotso... This one was good in making empty promises in returning calls, he even took forever to finalize my rental car and it costed me an arm and a leg cos everything just become mess. Tracy a team manager at MiWay promised an apology call for the mess that MiWay caused and it never happened. Why the dishonesty? Why do u treat clients like that?

The day i went to collect my vehicle.... Everything was a mess my vehicle wasn't repaired properly dents which were suppose to be fixed were not touched at all.my car was in a accident and had dents cos of it but it was never fixed yet my car was in for repairs and MiWay is not even attending to this matter.

Tshego is the only person i worked with at MiWay who knew how to help and what to do, if it wasn't for her i dnt think i would even have my vehicle back even if it wasn't repaired properly. I don't know how MiWay partners with panel beaters who does such poor work on repairing cars.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Jul 2021, 13:25
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team