AM
ANDREA M

1 reviews | Active since Feb 2017

06 Feb 2017, 10:35

POOR SERVICES RENDERED

<p>To whom it may concern</p> <p>On 2nd February 2017 I contacted Miway Insurance Company regarding the cancellation of my policy.</p> <p>While talking to the Lady on the phone she confirmed that my Policy has now been cancelled and shortly after that I will recieve a Cancellation Email which states that from the 2nd of March 2017 there will be no policy with them nor a debit order will go of.</p> <p> </p> <p>On the 3rd February 2017 i still haven't recieved the email.</p> <p>I decided to make a request for a call back to them, still no reply.</p> <p> </p> <p>On the 3rd February 2017 at 13:00pm I decided to phone them since they won't call, I then spoke to a lady another lady again, and she advised me that the policy is cancelled and she will generate the letter as we speak and then forward the required cancellation to me via email, till now 6th February 2017 I haven't recieved a cancellation letter.</p> <p> </p> <p>I truly believe once you reach the cancellation time with miway they just don't care anymore.</p> <p> </p> <p>Pathetic services.</p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Feb 2017, 12:17
Official

We do apologise for any hassles you experienced. We will look into this and get someone to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply20 Feb 2017, 09:20
Official

Please accept our sincere apology for the delays you experienced. Inno has since been trying to get in touch, but has unfortunately been struggling to reach you. Please give us a call as soon as you have a minute and we will assist you.

Best regards,
The MiWay Team

Best regards,