TB
Tracy B

1 reviews | Active since Sept 2015

03 Aug 2022, 08:33

Poor Service: Unprofessional conduct

We were traumatized by the zero compassion shown by MiWay after our attempted hijack accident. Miway failed to investigate our tracker report and rather than help us, destroyed our lives a second time after the accident by repudiating our claim. We are just another victim of 16k reviewers Our tracker report clearly shows the entire story with GPS and date and time stamps and alerts. Tracker was supposed to dispatch an ambulance on the impact alert which they did not. If Tracker and Miway did what we paid them to do we would never had to fight for lives, first assaulted by a tow trucker, who tried to ***** our car without auth from miway....then being attacked and ****** by Wonga addicts while the police and towers do nothing and finally flag down a security company car to help and organize an Uber home from the accident scene, we should have been taken to the hospital after the accident? Miway failed us and had no compassion for the trauma we endured and has ruined our lives financially, physically and emotionally. Do not insure with them if you value your life or your car.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Aug 2022, 09:00
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.  Best regards,
The MiWay Team