Poor service: Unprofessional conduct

miway consultants are unproffesional and take a client for granted. Firstly I contacted miway the first consultant told me to wait for 3 days to be able to check what happened. Secondly I live chat with the second consultant I asked her why this month miway did not debit as usual last day of the month. She promiced to get back to me immediately with a call, I waited till now no call. Maybe June premium is a cash back for me. I better opt for budget insurance being loyal to miway with poor service is a waste of time. Better to start with the new insurance to avoid this struggle.