Poor service to get a confirmation letter for vehicle, to enable Dealer to deliver the car.

I am from a Dealership and required a Confirmation of insurance on policy***. The letter was wrong, as the Registered Owner was in Husbands name & Policy Holder was in Wife's name. The letter had to be changed accordingly. After 8 minute call & 33 minute call yesterday afternoon, I could not deliver the car. Client felt very unhappy. This morning a Mi Way consultant assisted me in less than 3 minutes and sent me the correct, confirmation letter. I would like to commend the last person that helped me, but the 2 I spoke to yesterday afternoon left a bad taste in our Dealerships mouthas well as the Client involved. I gave one star only because I had to rate the service. The last person definitely earned a 5 star in my opinion.