Poor Service & Running away from responsobility

MasterCare Job: CAS – 107054-8 (Registered 11 February 2019) My washing machine was reported dead to MiWay after the unit was functioning, while the machine was on we had load shedding, when this was completed the machine never came on again. I logged a claim with MiWay, the unit was collected and they came back with a diagnoses of it is wear and tear? This is already questionable as the events above shows clearly what has happened. This was done by the MiWay approved supplier that came to collect the unit. I then told MiWay and MasterCare to fix the unit. I have received my washing machine back from repairs for a second time, on the first test the unit did not want to rinse or spin, I then tried another cycle and it rinses and spins only sometimes. I have paid the people that delivered the machine, however this unit is still not repaired. The repairer was chosen by Mi Way insurance and from it left my house till now it has been close on a month that I have not had a machine. The repaired is MasterCare which in itself poses a problem. The machine was returned to me before and it did not work at all, now the machine is returned for a second time and it is still broken. To contact the service provider is a huge challenge as when you ask to speak to the representative you either doesn’t get hold of them, their phones are down or you get cut off. This has not happened once or twice but this is ongoing. It is now 2 months, I have told MiWay and MasterCare that the machine is still not functioning correctly and still nothing has been done, all that was done was a mail and a promise to come look at the machine. It leaves me to think, would you like to deal with MiWay and or MasterCare, I suggest you do not do that as you will pay and nothing would happen. On the diagnoses of the unit I having wear and tear it has now come to light that how can a company come up with this diagnoses if they cannot even repair the machine., look at your suppliers as to me it seems like they have no idea what they are doing The final verdict on my side is MiWay, replace the unit as the above events shows you what is wrong, you need to adhere to the policy and replace my machine. As for MasterCare you should look at your phone system and the people that are supposedly looking after customers, and then the technical staff needs to be trained.