hh
h.maritz h.maritz
1 reviews | Active since Dec 2016
07 Nov 2023, 15:57
Poor Service - Quick to sell the policy but with no service thereafter
Claim No C*** has reference. On 19 October 2023 I lodged an insurance claim and submitted all supporting photos and quote to repair as was requested by *** and ***.
I have made numerous phone calls to track the progress on the claim. MiWay keep telling me they are waiting for an assessor. Its 3-weeks later and still no progress.
Absolutely unacceptable. I get the feeling MiWay Management is dragging their feet on this claim trying to find an excuse to repudiate the claim.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
07 Nov 2023, 15:58It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply07 Nov 2023, 15:58
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
hh
h.maritz h.maritz's updateReviewer Update
08 Nov 2023, 13:42MiWay responded to my complained the following day. They were very apologetic and my claim was resolved immediately.
Thank you Mi-Way.
Thank you Mi-Way.
hh
h.maritz h.maritz's update08 Nov 2023, 13:42
Reviewer Update
MiWay responded to my complained the following day. They were very apologetic and my claim was resolved immediately.
Thank you Mi-Way.
Thank you Mi-Way.