CP
Charissa P
1 reviews | Active since Mar 2019
19 Jul 2021, 14:57
POOR SERVICE, OVERPRICED PREMIUMS
MiWay did not treat my cell phone insurance claim with care &took almost 3 weeks to replace the unit. The insurance premium for my cell phone costs more than car insurance and laptop at R640 a month. I had to phone every day to get updates on the progress of my claims with the call center and online chat function not being able to pick up my claim on several occasions. My replacement phone did not come with a charging adapter
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MiWay Insurance's replyOfficial
19 Jul 2021, 15:50We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply19 Jul 2021, 15:50
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team