Poor service on the matter that has been reported to MiWay (

My parents called Miway insurance last week Friday, reporting the remote-controlled double garage door that has split into 2 parts, making it impossible to open. As we speak, 3 cars are parking outside and at risk of damage since it is a rainy season and has been heavily raining for the past 3 days. They promised to send their Polokwane people to come and check and when that company was called, they said that it is raining and they cannot come to check at our house in Mokopane.I am wondering what type of transport are they using to come to Mokopane, probably donkey carts i guess as it can't travel when its raining. Now we are still waiting, no one from Miway has called to make follow ups, UNLESS we call them.I am extremely disappointed with their poor service