Poor service on my 3rd party claim!

I'm very surprised going through this site and finding so many good reviews about Miway, it leaves me wondering what the problem could be with my 3rd party claim. It's going to 2 months since their client rammed into my vehicle and a week after that I made sure I had submitted whatever documents were required for the claims process to proceed. 3 weeks after the submission I was told they are yet to authorize the main clients claim, which eventually got authorized over 2 weeks ago. Mind you, after sending in my documents, I was informed over a month ago that the process should take between 7 and 10 working days. I keep sending emails which takes an average of 24 to 30 hours and in some cases up to 48 hours to get feed back. I complained on tge social media page 2 days ago and was informed I'll be called, as I type this at 2am SA time, I'm yet to get that phone call. My first contact was around the 20th of April and in a few days it will be 2 months of not getting proper info about the next steps. Miway reminds clients claiming that they will not be paying for storage, yet claims take this long? A car as wrecked as mine can not be street parked where I leave as it will leave it prone to be looted for parts, knowing the country we live in. I'm hoping I'll get a swift solution on this matter and if need be, I'll come back to write a better review. Right now, I a really frustrated!