Poor Service on approved claim

I have multiple policies with Miway Insurance, and I have never had an issue regarding claims historically as they were always quick to respond and get the issue resolved. However, my recent claim due to storm damage was approved but has been sitting with an assessor for nearly a month. The claim was logged in July, after inspection by 2 separate contractors linked to Miway came to the same conclusion. Photos were taken as proof and shared with Miway.

My attempts to contact the assessor via email go unanswered and when I try calling the number of the assessor, the call is answered and then immediately hung up, subsequent calls then go to voicemail with no response.

When speaking to the customer service agents i get the same story of an escalation order is issued and told to either call the help center or send a mail to the generic *** or ***.

I dont know where to turn to, to get this issue resolved