Poor Service of Miway

I am so disappointed with miway they very bad insurer. My mother submitted a claim with them we had to make follow up with them to send the panelbeater's that they work with. On the 23 June 2025 we called them and gave them the name of the repairer we chose, and we were told they will send authorization number to the repairer. They didn't call or send the sms that they have chosen their preferred repairer and on Friday I called them again as we wanted to take the car for repair today (30 June 2025). They promised to call my mother, and she never received any communication from miway where they do things their way.

I called them today and I asked them to ask the person who was supposed to call her to call by 9am, they didn't call her, i have also called the repairer they chose just to check if they have received authorization from miway, they haven't received anything from them.

Miway is very very bad when coming to service and they're good with the collection of the premiums and increasing premium's and you will struggle when comes to the claiming part. Good people with miway you not safe and i know the other client who struggled to get payment for write off car so i thought it was the person who was handling her claim who was ***********, but it looks like miway is bad. Claim number C***