Poor service, no feedback on the claim

Very poor service and feedback from Miway, Logged a claim for my car which was hit at the rear wheel, the car was towered to the panel beater yard, and the panel beater kept calling to find out if they fix the car, and I told the panel beater that I am still waiting for miway to provide me with a claim number, and I kept calling insurance to get the claim number and I was told that the is fixable and it cost around 31k, however they are waiting for the assessor to finalise the claim. Then on friday the 7th Oct 22. I received an email from miway to advise that the car will be written off. I mean really. When I called the insurance they told me that car will be written of because the amount to fix the car is below thresh hold of the value of the car, but I asked the Consultant by the name of Atlarelang Nhlapo what is the value of the car he told me the assessor did not write the value of the car. I mean what was the threshold based on in the first place? (suspicious). And Atlarelang promised to call me back to provide with feedback. guess what? I am still waiting and sent email to him, no respond. I mean my car is still the panel beater's yard. no one is coming to me to say anything. I so DISGUSTED by miway I would never recomend this co to anyone.