Poor Service , No Compassion

<p>Claim C781325</p> <p>MiWay have no compassion and are slow to make decissions. Slill awating Action</p> <p>After a vehicle accidendt I was taken to Hospital on Tuesday 11 October. Doctor Bagg performed an Operation on the 12 of October. I was dicharged on Friday the 14 October.</p> <p>The vehicle was towed away to and unknown loction and company as I was in no physical state to contact MiWAy. Paramedics put me in an ambulance.</p> <p>My Vehicle was locatd afer my my discharge with the help of the 2 Paramedics that took me into Albelito Hospital.</p> <p>Sandillie at Mi Way was informed ofthe location of the vehicle.</p> <p>After 2 days Sandille asked if I wantedto move the vehicle. I agereed that he may move it to a Mi Way</p> <p>approved repair centre. No cost was mentioned in this e-mail. </p> <p>2 Days later I called Sandille to follow up. I was informed I had to pay towing and sorage fees. I disputed this givened that as I was in Hospital and had no Mi Way Auhorised towing details. I was told a decal s should have been given to me by there inspection centre. This was not done!</p> <p>Mi Way called and offerd to pay R1550 towards towing and sorage. I declined this. 3 Days later Sandillie called again offering Mi Way to Pay R3600 towards release. I declided again.</p> <p>Every day the vehicle was standing in storage the costs were incuring. </p> <p>Mi Way called me on Friday the 21st of October and offerd to pay 50% of the the towing and storage. </p> <p>I could not let the vehicle stand in sorage another day!</p> <p>Mi Way have no policies and proper procedures in place, They are slow to make decissions and move the goal posts. </p> <p>My vehicle has since been uplifted and moved to there yard SMD (Old Durban Airport)</p> <p>It arrived there on Monday 24 October. As Of now NO Action has ben taken or assessment done!!</p> <p>A rental vehicle was proved as per my policy but must be returned on 1/11/2016.</p> <p>My Premiums are up to date and are debited evey mony including a double debit for my first month. </p> <p> </p> <p>I have been on the reciveing end of poor disgusting service.. </p> <p> </p> <p>Kind Regards</p> <p>Langley Welthagen</p> <p>Ford Fiesta ND419 356</p> <p>Mi Wa Way Claim C781325</p> <p> ********** 953</p> <p> </p>