Poor service, no communication!

I claimed a week ago and we were assigned to Rebecca and even today she has not communicated with us since she sent an email. Your services are very poor and we have been calling and asking if we could be assisted by another person even now today we called and still there is no communication. We have been given a run around by the consultants. Honestly we pay for services but they are not being rendered. My niece is still without a phone, we have been waiting to be approved but there is NO COMMUNICATION!