FT
Faith T

1 reviews | Active since Sept 2020

24 Oct 2023, 18:35

POOR SERVICE MIWAY

Miway. The WORSE insurance company I ever had. 2022 December I had an accident and i called Miway .I was told to take the car for assessment, which I did. I was told to take the car to RENEW-IT IN REVONIA. Renew-it fixed some of the issues after 4 weeks, I was called to collect the car. They told me that they were still waiting for other parts . I informed miway. The car condition got worse .the damage was at the bonnet, and the passengers window . After collecting it the car was saying suspension failed, parking lights not working, pack the car ,the car is not safe to drive, and the windscreen back of the car was cracked. My car is a Volvo XC 90. When i fetched it was CX 90 Volv.I informed miway about all of this. After a month, Renew-it called me to bring the car back . I took it back, and again they kept the car for about 3 weeks without updating me. I called them to check to check like what's happening with my car. They told me that they were still waiting for miway to give them a go ahead. Miway their service is very bad. I've been waiting for them to come back to me until October. OCTOBER MY INSURANCE PREMIUM WENT UP FROM R 4000 TO R7500 PER MONTH. MIWAY THEY HAVEN'T DISCUSSED ANYTHING ABOUT THE CLAIM FOR DECEMBER 2022. UNTIL NOW. And now I'm fixing my car. While I'm paying the insurance.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply24 Oct 2023, 18:36
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
FT
Faith T's update05 Jan 2024, 20:14
Reviewer Update
Just after writing a complain about Miway poor service the called me asking me about the car report. Which was their job to do. On the 2n January 2024 i received a call from Miway the lady said they are going to refund me the access money that I paid to renew-it revonia whe I fetched my car . Which was R5000.00. So I asked her what about the money that I was paying them , like when will they refund me.
the delay, the poor communication poor service, with Miway. My car condition was getting worse and i ended up taking the car to Volvo to be fixed .I dropped the car off to Volvo on the 19 September 2023 and I collected it on the 3rd of January 2024. No the car can drive safe it feels like a car again. Now I have the report that Miway asked me for. Volvo gave me.
FT
Faith T's update05 Jan 2024, 20:20
Reviewer Update
And I would like Miway and Revoni Renew-it to fix and pay all the mass costs including the name badge of my car .