GC
Grant C

1 reviews | Active since Oct 2012

27 Oct 2021, 21:27

Poor Service - Long standing customer

It is with great regret that I find the need to write this review. After more than 5 years with MiWay (2 cars, household contents, building insurance etc.) I was in my first accident, My car was Poorly repaired and since getting my car back (2 weeks ago) I have been calling and emailing for assistance and flagging the poor repair work done, MiWay has done nothing concrete or provided any assistance. They continue to enjoy the debits going off, but is not doing anything about the shoddy work done - the repair was a checklist, despite the poor service and workmanship. They clearly went for the cheapest option in terms of repair - the issues raised are (but not limited to: The color was not matched correctly – my car is now two-toned My light and grill is not sitting flush – different on the other side My bonnet was repaired and not replaced, there are lines and scratches on the bonnet of the poor workmanship The badge of the car is damaged from the accident and not replaced Lights are not sitting correctly in the grill The lights angles are out, one shines ahead and the other towards the floor Aircon is not working Grills are not lining up The gap between fender and bonnet is widened. The one light is further in (where the impact was) vs the other light – I can even place my entire hand under the bonnet by the light even though the bonnet is closed (I cannot do it on the other side) Clips and plugs are laying loose under the bonnet and just dangling around Bumper and fenders are not sitting flush – can see the clips Spot lights are not in position and are sitting deeper than it should not flush

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Oct 2021, 09:18
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 
Best regards,
The MiWay Team
 
GC
Grant C's update30 Nov 2021, 20:38
Reviewer Update
Well nothing came of this, an assessor was suppose to me meet me at the "repair" shop, arrangements was made, he never pitched and never heard of him after the arrangements was made. I sorted to it myself and the car has been with your repair shop since 04 November - Not a single call, follow up or assistance from MiWay relating to the terrible service, workmanship etc. The debit of R1400+ is running perfectly from my account for a car that you messed up. The accident took place 3 September, tomorrow it is December and yet, nothing. I popped in at the repair shop last week, just the bonnet was sprayed, due to light, I am not sure if they sprayed it the correct color this time, but other than that, car is looking terrible, It was in a better condition after the minor accident. MiWay is failing its clients