Poor Service level

On the 12th April my business had a mechanical breakdown and I needed a tow , I contacted Miway insurance and they were very slow with assisting , in the end they did not land up sending me any quotes after I had sent them a number of whatsapp messages ,I was told that I can get a third party to assist and then submit the claim. I then proceeded to do that and submitted the claim , it has been longer than 72hours and no one from miway has come back on the claim.