poor service lead time

a mi way client bumped my vehicle and reported the incident on the 24th of November 2015. Its now 2 months and the case hasn't been concluded. firstly they said they will pay 70% of the bill which I reluctantly agreed as I wanted my car fixed asap( their client literally drove onto my car). I supp**** 2 quotation of which one of the panel beaters gave an inaccurate quote.. I supp**** the 3rd quotation and still waiting for feedback. <br> <br> I am not sure if mi way treat all 3rd parties claims like this.