poor service, lack of communication

i have lodged a claim with my way on the 12 December as my Wheels and tyre are damaged by pothole, even today as we speak the person(Mzwakhe Mathebula) assigned to me has never even bothered to call and advice me of the process or the progress, even when I call her I get voice mail instead when i I call am told that the claim will be send for approval, now am stuck in the house as according to policy rule i cannot just go fix my car before receiving the response. I am very much disappointed with my way and ask myself what will happen one day if i have a serious big accident. it means i will be left stranded with no communicationthe service is poor and customers are not taken serious.