Poor service is now the way at Miway

Last year I put in a claim fir one of my vehicles and the claim was approved in November however there was challenge in communicating the claim to the repairer. I eventually took in the car in at the end of January and eventually received it back in March. There are issues with the repairs and I still have no point of contact for them to repair. The replaced door is not properly aligned and my charging point in the car is not working anymore. I queried the claim because I had logged it online and was expecting a 1000 discount on my excess but no one addressed this part besides saying this is not offered anymore. This year I had a claim in February on my bakkie and to date I have not had any contact from the MBR. Only this past week I received an email from someone saying they are from the MBR and want me to pay excess so that I can have my car repaired. I asked this person as to why they are not calling me and to date I am still waiting for their call. I am driving a car that is not roadworthy however every month I am paying my premiums without fail.