Poor Service in MiWay

Poor Service in MiWay. I want a proof of assurance that I'm still covered fully by MiWay after I made changes in the status of my Cartrack from a full contract to a month to month car insurance during our chat conversation with MiWay representative called Mandla Msiza. The answer was yes but I simply wanted a transcript of the conversation so that they do not give me a headache when I have to claim. Firstly, he ignored my question, and then he said our conversation is recorded with a reference number. I insisted on the transcript and he said that will be sent to me after 72 hours. That is what I considered to a POOR, ************, and DANGEROUS service because if something happens within these 72 hours then I do not have proof that I'm covered, except their word against mine. I'm now doubting the quality & authenticity of this car insurance called MiWay.