CE
Charmaine E
1 reviews | Active since Feb 2012
08 Jun 2026, 14:40
Poor service in a stressful situation
My friend, Mary Labuschagne, reposted information about her ****** vehicle on 8 June 2026. The case number is C***.
Having your vehicle ****** is already an incredibly stressful experience. What makes it even more frustrating is not receiving any feedback or communication from the insurance company. While premiums are collected promptly every month, the same urgency seems to be missing when it comes to processing claims and keeping clients informed.
She is still waiting for a call from them. During a time like this, clear communication and timely updates would make a significant difference.
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Replies (2)
MiWay Insurance's replyOfficial
08 Jun 2026, 14:41We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Jun 2026, 14:41
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
CE
Charmaine E's updateReviewer Update
11 Jun 2026, 11:39Still waiting for a call from your claims department.
I submitted a claim first thing on Monday morning, 8 June, and was advised that the turnaround time is 48 hours. It is now 11 June, and I have not received any communication, update, or call from the Claims Department regarding the status of my claim.
I find this extremely disappointing. While premiums are collected promptly every month, the same sense of urgency appears to be lacking when a customer requires assistance and support during a claim process.
Having my vehicle ****** is already a highly stressful and emotional experience. Unfortunately, the lack of communication and delays from MiWay have only added to that stress. I expected a higher level of service, empathy, and proactive communication during what is already a difficult time.
I am currently in the process of purchasing a new vehicle, and based on the service I have received during this claim, I am seriously reconsidering whether I will continue my insurance cover with MiWay.
I would appreciate an urgent update on my claim and an explanation for the delay in communication.
I submitted a claim first thing on Monday morning, 8 June, and was advised that the turnaround time is 48 hours. It is now 11 June, and I have not received any communication, update, or call from the Claims Department regarding the status of my claim.
I find this extremely disappointing. While premiums are collected promptly every month, the same sense of urgency appears to be lacking when a customer requires assistance and support during a claim process.
Having my vehicle ****** is already a highly stressful and emotional experience. Unfortunately, the lack of communication and delays from MiWay have only added to that stress. I expected a higher level of service, empathy, and proactive communication during what is already a difficult time.
I am currently in the process of purchasing a new vehicle, and based on the service I have received during this claim, I am seriously reconsidering whether I will continue my insurance cover with MiWay.
I would appreciate an urgent update on my claim and an explanation for the delay in communication.
CE
Charmaine E's update11 Jun 2026, 11:39
Reviewer Update
Still waiting for a call from your claims department.
I submitted a claim first thing on Monday morning, 8 June, and was advised that the turnaround time is 48 hours. It is now 11 June, and I have not received any communication, update, or call from the Claims Department regarding the status of my claim.
I find this extremely disappointing. While premiums are collected promptly every month, the same sense of urgency appears to be lacking when a customer requires assistance and support during a claim process.
Having my vehicle ****** is already a highly stressful and emotional experience. Unfortunately, the lack of communication and delays from MiWay have only added to that stress. I expected a higher level of service, empathy, and proactive communication during what is already a difficult time.
I am currently in the process of purchasing a new vehicle, and based on the service I have received during this claim, I am seriously reconsidering whether I will continue my insurance cover with MiWay.
I would appreciate an urgent update on my claim and an explanation for the delay in communication.
I submitted a claim first thing on Monday morning, 8 June, and was advised that the turnaround time is 48 hours. It is now 11 June, and I have not received any communication, update, or call from the Claims Department regarding the status of my claim.
I find this extremely disappointing. While premiums are collected promptly every month, the same sense of urgency appears to be lacking when a customer requires assistance and support during a claim process.
Having my vehicle ****** is already a highly stressful and emotional experience. Unfortunately, the lack of communication and delays from MiWay have only added to that stress. I expected a higher level of service, empathy, and proactive communication during what is already a difficult time.
I am currently in the process of purchasing a new vehicle, and based on the service I have received during this claim, I am seriously reconsidering whether I will continue my insurance cover with MiWay.
I would appreciate an urgent update on my claim and an explanation for the delay in communication.