JS
Jacolene S

1 reviews | Active since Jan 2021

14 Jun 2021, 15:27

POOR service , IMPOSSIBLE to get and answer , NO ONE from claims gets back to you

If i could give you 0 stars , I would. This has been an experience from hell, actually i am sure i have never ever experienced something like this , you are going to give me a heart attack . Today only I had to call in 4 times , every time I get promised that someone will phone me back . just to be told by your legal department i have to understand that you are busy???? How many emails and phone calls do you request of your customers before you decide to get back to us . I will not recommend anyone to Miway insurance , they are good and friendly up to the point where they have your signature and received your debit order details. Can ANYONE in Miway claims department please come back to me and give me an answer to what is happening with my claim as Fiyaad clearly doesn't have "time" despite multiple phone calls and multiple emails attempts to get and answer or an update.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Jun 2021, 15:52
Official
We’re incredibly sorry to hear about your upsetting experience and we’d like to assure you that this is not the MiWay way. Your message has been escalated to the right team and someone will be in touch soonest to see how we can sort this out.

Best regards,
The MiWay Team