1 reviews | Active since Oct 2016

17 Oct 2016, 08:50

Poor Service i am receiving from Miway

<p>Hi All, </p> <p>i just want to express my frustrating and pooor service i am recieving from miway insurance, i Logged a 3rd Party Claim to Miway after their client Crushed into my Vehicle 7 weeks ago and the Consulatnt i am dealing with is Marcell on ********** 775 and nothing has been done until now, i got a call from Legal 8 days ago and until today i am still waiting for an assessor to call me and arrange to come and view the damaged caused by their client on my vehicle and everytime when i call Marcell will only tell me that he is investigating and will call me with update and it never happened. friday morning i got a call from assessor's office requesting the details of where the vehicle is parked for an assesssor to come and he didnt call or neither show up to assess the vehicle damage. Please help ********** 775 or ********** 855 Claim Ref No C769250</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 Oct 2016, 09:36
Official

Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Oct 2016, 09:44
Official

Please accept our sincere apology for any delays you experienced – we assure you that it is never our intention to frustrate you in any way!

We have since received your assessment report and we assure you of our commitment to get your claim against our client’s policy finalised ASAP! Please let us know if you need any further assistance in the interim!


Best regards,
The MiWay Team