1 reviews | Active since Jul 2012

19 Jan 2024, 17:10

Poor service from Precision & Sons

This is actually a review regarding your service provider Precision & Sons Centurion, I have had a bad bad customer experience with this MBR because they took two months to repair my vehicle and when it came back it was not properly done. The repaired door could not be opened from the outside and the inside door handle was loose. The door itself was not properly tightened. The antenna for the radio is still missing. So my question is don't they do quality assurance before the vehicle is released. I met up with a guy named Junaid from the MBR who advised me to bring the vehicle back and I did this on Monday. To date he did not call me back to advise me what was done on the car and I am still with a missing antenna. I called on numerous time and spoke to Elizabeth and she would take my messages but Junaid would not return my calls. It got to a point when i called that Elizabeth would blind transfer me to his extension which took me to vmail. I would like an assessor to check if the repairs were done correctly and please give me back my antenna. Another issue I want to raise is that my car took months before you could repair it and the two tyres were finished because of the bad suspension and this was raised with Miway. You only replaced one tyre which was damaged and the two tyes you put them back on the vehicle. I had to buy a new tyre in December because it was not safe to drive with that tyre and the spare wheel is the finished tyre. Can you please address these matters urgently.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Jan 2024, 17:12
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

Best regards,