Poor Service from MiWay Insurance

In November-December 2023, I registered a claim with MiWay for my Tv that was not working and MiWay insurance send their technician/representative to come collect my tv for repairs. When their technician/representative brought back the TV, my TV stand (legs) was broken and technician/representative saw that and he took pictures, after the technician/representative left I then called MiWay and make them aware about the broken legs/stand and on top of that my tv was not fixed and the consultant from MiWay promised to call me back regarding the issue but the consultant never called back to explain what transpired or to replace my tv stand, to this date my issues is still outstanding with no help from MiWay, but yet I am paying every month.