Poor service from Miway

On the 20th of May 2025 I had fire in my house I then called the insurance company Wich is Miwa. I had two Iwatches and other stuff that were burnt. Now they can't process my claim the claim because I don't have proof of purchase. According to their contract that was shared to me it says : Theft cover for any jewelry iterm or watch worth more than R15000 is conditional upon the iterm in a locked safe when not being worn. The safe must be mounted on the wall and must be SABS approved and the keys to the must be kept in a secure place.

In my house there was fire not theft or house breaking. How am I going to provide proof of purchase and the watches were bought December 2024 I have tried to get proof of purchase a the store but I can't get it. By the way I was told to provide proof of purchase when I'm doing a claim , but today they want proof of purchase. I was told that I will receive a letter on the 28 of May and if I'm failing to provide the claim will cancelled and if want to cancel the I must just cancel it is wasy to cancel. How am I going to cancel the claim when I don't even have clothes. I am very disappointed with the service I got from Miway so if the proof of purchase I don't have then there is no claim and on the contract there's nothing that say I must provide proof of purchase when I'm doing the claim