Poor Service from MiWay

During Covid I had a claim they were awesome. This time frustrating. I submitted a claim for a damaged frameset in January. The two settlement options were clear. It's now Aprill and I still have no settlement on something that should take no time at all. Part of my claim, for my helmet was resolved in less then a week. The second part, the frameset was with Riders at Work. A completely dishonest process, which remains unresolved. I offered a warranty option in restropect I shouldn't have. I would receive an email on a Monday from a MiWay agent saying they busy with my claim, then the following week again, with no feedback and no further correspondence during the week, this included senior personel, for weeks. Then I was told there is a dispute. I eventually had to contact the Ombudsmans hoping to make progress. Still nothing. Worst experience ever. Everyone who asks me about my claim says they've never heard of anything take so long, perhaps they shouldn't insure bikes. I've not had my bike in my possession for 2 months yet they the first to take my debit order. Disappointing experience!!!