Poor Service From MiWay

I am disappointed with MiWay, not surprised however, the consultant assisting me with the claim has not contacted me since having logged the claim. the accident was reported 21 November on the app, they called 2 days later after I had already arranged and done the assessment and done myself, to then reload the claim, Fine need to confirm details. Following which I was told that the claim approval should take +-2 working days for feedback. Almost 3 weeks later, No feedback, I check the app however there is a claim approval. I've tried emailing, calling no response. Its December and with everyone shutting down id have like to get the car repaired prior to going on holiday, But like I've stated not surprised by the service I received, and from the time of the incident did not expect very much. So I am basically just wanting to find out what the process is going forward as I am tired of trying to contact MiWay directly.