POOR SERVICE FROM MIWAY

I logged two claims with mi way last week Thursday, one claim was attended to effectively. The second one I received the worst service ever. I made it clear that my boundary wall has collapsed due to natural cause which affected my house(windows) and dont feel safe due to easy access of the fallen wall. My property was assessed on Monday and received feedback on Wednesday. The service providers reported that my house was of a complicated design that they cant fix, so mi way offered me R4226 to fix the complicated design. I asked Tumelo to get me other service providers that can fix my property with the quoted amount as I cannot deal with incompetency and being under quoted. Ive emphasised that the money will only afford my paint,replacing of window glass and labour but what will I use to buy material with?I made follow up on Thursday and Friday, empty promises were made because theres still no response, no communication from service providers. I feel so frustrated, unsafe and so dissatisfied.