Poor Service from Miway

I registered a claim on the 13th of January 2022 on the Miway app for accidental damage to my cellphone. I subsequently received a call from one of their advisors on the 17th of January 2022, 4 days after the claim had been registered. The claims advisor following the complete registration of the claim(C***) informed me that she would be sending an email with her details wherein i can submit photos of the damage as well as the box for the cellphone. During the said conversation she confirmed that the email had been sent with details. To may dismay, when I opened my emails the email from the agent was not there. I then called the call center, at first the call got cut and i tried again ,after holding for sometime the automated message prompted me to press 1 to receive a call back, which i didn't? It is day 5 and i am awaiting traction on my cellphone claim. I am disappointed in the turn around time for validating a cell phone claim. The agent promised to send me an email which she didn't, absolutely poor customer service from Miway.