POOR SERVICE FROM MIWAY AND VENDOR

<p> </p> <p>I called Miway as i had a leak on a geyser which was still under warranty. (3 YEARS LEFT)</p> <p>Miway sent out their plumbers who advised that they geyser has to be replaced.</p> <p>kwikot ( miway's vendor ) came out to the property and advised they are unable to install the geyser due to it being above my carport.</p> <p>Been going back and forth between kwikot and miway which has been an absolute nightmare. Frustrated ,angry, tired and the most poor service imaginable . I spent hours on the phone with no resolution. I made contact once again with miway and they sent out a new plumber to do the installation at my own expense.ie : I needed to pay the excess.</p> <p>My question is why do I as a client need to pay an excess if YOUR VENDOR refused to go onto the carport. If that is their company policy them send out another vendor at your own expense. My geyser was under warranty which meant that replacing it will be free however due to yourls vendor and their hogwash and your pathetic service in this matter I am left with an excess bill of R 1250.00</p> <p>I have my 2 vehicles, and 2 home polices with you guys its time I shop and move.</p> <p> </p>