Poor service from Miway and their legal department

I have been trying to have my access claim done from last year October. No one has called me. Last time I called I was told that someone would call me. This has been happening for the past 3 months. Always when I call I am given a different story. The last time I called I was told that no one is assigned to my case. This is unacceptable because I always have to call almost weekly to get assistance. I have given them all the information they need and still today I have not been assisted. This is 4 months later. I will write hear daily up until I get assistance.