Poor service from MiWay

I have been a customer of MiWay insurance for about 5 years now. In the five years I have been with them, I have never had an issue with them until now. Four weeks ago, i was attempting to purchase a vehicle, so I phoned MiWay for a quote. As the vehicle was an old import, it wasn't on their system, which I understand. The gentleman told me they would escalate it to the actuaries and he will get back to me. I am still waiting for that email/call. I contacted a different insurance company and they had to do the same thing, but i got their quote on the same day. That deal fell through though so I left it and didn't phone MiWay again. I did however, manage to buy a different old, imported vehicle and phone MiWay on the 4th of September for a quote. I spoke to Thembo. She advised me that she will get back to me that same day. I am still waiting. I then phone back the next day, went through all of the same stuff with Precious. Got the same story of I will phone you later. I am still waiting for that as well. Every time i phone or ask for assistance on the app, i get told it has been escalated to my team leader and we will get back to you. 11 days later I sit with an uninsured vehicle and the actuaries are "still busy with it". At this rate I am seriously considering finding a new insurance company.