POOR SERVICE FROM CLAIMS DEPARTMENT

I'm very disappointed in the manner Miway is handling my claim. I logged the claim on 11/12/2018. I called their claims department a couple of times and I was advised that the claim is with the "manager". Called them again yesterday morning I was advised that the person handling my claim is on leave and my claim has been moved to another agent. That agent contacted me and advised that they are still doing checks with "Unity Insurance" (mind you I cancelled my policy with Unity 7 years ago) , after telling him that I don't have a policy with Unity he then advised that he will contact my other insurance companies and get back to me within the same day. Its more than two weeks now and I have no concrete feedback from MIWAY regarding my claim