BM
Bontle M
1 reviews | Active since Nov 2012
03 Feb 2015, 14:41
Poor service from Call center
Im logging a complaint for my mom. My sister called to claim for the Miway rewards and they said they will pay it beginning of January. She has not yet recieved the cash back and they keep saying the money will be paid in 3 days. It has been 3 days since beginning of January and when my sister called yesterday, they said they will come back to her. Still waiting for 3 days. Is there someone who can assist with this matter.<br> <br> My sister's contact number ***, i would really appreciate the feedback on this matter
Helpful (0)
Replies (1)0
Replies (1)
MiWay Insurance's replyOfficial
06 Feb 2015, 13:36Hello bonice,
Thanks for taking the time to comment and for letting us know what you think. First off, we need to unconditionally apologise any delays you experienced, and we assure you that it was never our intention to frustrate you in any way! We also need to assure you that we didn't anticipate this delay at the time your sister first called in, else we would have never advised her on the 3 days waiting period for the payment to be made.
Quintin has since called your sister to sort everything out and to make sure the rewards are paid as promised. Please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
Thanks for taking the time to comment and for letting us know what you think. First off, we need to unconditionally apologise any delays you experienced, and we assure you that it was never our intention to frustrate you in any way! We also need to assure you that we didn't anticipate this delay at the time your sister first called in, else we would have never advised her on the 3 days waiting period for the payment to be made.
Quintin has since called your sister to sort everything out and to make sure the rewards are paid as promised. Please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
MiWay Insurance's reply06 Feb 2015, 13:36
Official
Hello bonice,
Thanks for taking the time to comment and for letting us know what you think. First off, we need to unconditionally apologise any delays you experienced, and we assure you that it was never our intention to frustrate you in any way! We also need to assure you that we didn't anticipate this delay at the time your sister first called in, else we would have never advised her on the 3 days waiting period for the payment to be made.
Quintin has since called your sister to sort everything out and to make sure the rewards are paid as promised. Please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team
Thanks for taking the time to comment and for letting us know what you think. First off, we need to unconditionally apologise any delays you experienced, and we assure you that it was never our intention to frustrate you in any way! We also need to assure you that we didn't anticipate this delay at the time your sister first called in, else we would have never advised her on the 3 days waiting period for the payment to be made.
Quintin has since called your sister to sort everything out and to make sure the rewards are paid as promised. Please don't hesitate to give us a call if you need any further assistance.
Kind regards,
The MiWay Team