Poor Service From Call Back Department

I was really impressed with MiWay, but their customer service is sometimes lacking. I am a client, where I have two cars insured. I contacted MiWay (twice) to include a home I had purchased and someone got back to me about a month after logging a request for a call back. To which I rep****, I had already signed up with another insurer. I logged a call back request last week and 2 days later, I got a call, that rang for 10 seconds and no one called me back after that. I could not answer the call as I was driving, so to them, one short attempt is enough. My experience with MiWay has been deteriorating for a while now due to lack of proper customer service.