Poor service from Access Recovery department

Poor service from Miway Access recovery department. I reported an accident in August 2021 and provided all the necessary details of the third party involved. Initially, I received updates in 2021 and 2022; however, there was no communication throughout 2023. In November 2024, I was contacted by the third party regarding my excess amount, which prompted me to reach out to MiWay. I was referred to the attorneys managing my matter, and I received regular updates until December 2024, when I was informed that the third party had agreed to make monthly payments starting January 2025. Since then, I have experienced significant challenges in obtaining feedback.

Despite multiple follow-ups with MiWay and the attorneys, I have been given repetitive updates without clear timelines or resolution. Recently, I was advised that updates would only be provided every 31 days, and I encountered unprofessional responses when seeking clarity from Zandile in the Access recovery department. This prolonged lack of communication and accountability has caused frustration and uncer*****y. I kindly request urgent intervention to resolve this matter.