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Percival M

1 reviews | Active since Oct 2016

15 Jun 2018, 19:15

Poor Service for Miway insurance. Claim Ref No. C953752

Hello Peter

I'm not happy about the experience i have experience at Miway insurance. I had log a claim on them but they decline my claim because I didn't send the documents on time. The reason I haven't send the claim was because of the email I was sending to, it was bouncing it kept on telling me delivery fail. Another reason they decline my claim was because I refused to sign the affidavit for MTN so they can have access to listen to my calls and read my messages which has nothing to do with the accident. Today 15/06/2018 they brought my car back but they was lot of parts that were missing. Last thing please ask Miway to give Vik Lazurus training on how to treat a client Your assistance in this regard will be highly appreciated.

Kind Regards Percival Mlambo

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Replies (2)
MiWay Insurance
MiWay Insurance's reply18 Jun 2018, 09:27
Official

Thanks for taking the time to write to us. We will get an agent to give you a call!

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Jun 2018, 12:06
Official

We’re sorry for any frustrations caused! Gloria has since called to discuss your concerns in more detail and has also confirmed that the refund has been processed.

Please don’t hesitate to give us a shout if there's anything else we're able to help with.

Kind regards,
The MiWay Team