Poor service

Good day

I would like to say, how Poorly, Miway has handled my claim and that I am definitely canceling with them. I have been with Miway insurance for about 5 to 6 years and never claimed. I have now put in a claim for my Hisence TV 65'' as it got damaged due to load shedding. TV was not switching on. They collected the TV on the 15th January 2020 and keep promising that they will call and never does. Call Centre agents are trained to lie and delay process for whatever reasons. I have paid and never missed or skipped a payment, yet this is the treatment I receive. Absolutely ridiculous I need answers no later than the 5th February 2020 with solutions and not excuses and lies and delays. STOP sending me sms saying they still working on the TV but when I called they said my claim was approved. I need you to call me and let me know when my Mackro voucher will be delivered and I no longer want Digetal company to deliver a TV