Poor Service Experience

I have had the worst experience with MiWay on a claim that was approved by them and the vehicle was sent to their recommended repairer. They did the assessment using photo's and some damages were not included in their scope of work to be done. I reported those to them while the vehicle was still in for repairs which they rejected. The repairer discovered damaged parts not included on their scope as well, they reported to MiWay. MiWay did not respond. I have tried all sorts of communication(emails and call) with MiWay to get their feedback on the outstanding issues but I have also been ignored and I keep getting told that someone will get back to me. The claim was registered in April 2024 and we are now towards the end of July 2024 , that is how poor the service has been from MiWay. If you must know , the claim number is C***