1 reviews | Active since Jul 2016
Poor Service
I submitted a vehicle incident claim last week on the 3rd November 2021 i was dealing with a consultant with the name of Ayanda, she took all the details of the incident and sent me proof that the claim has been lodged with a claim nr C***, she advised that i must obtain the details of the person that towed the vehicle from the accident and that she would call me back in an hour, she never called me back i then proceeded to send her an email of the guy who towed the vehicle assuming i must've misunderstood her when she said she would call back and till this hour she hasn't contacted me, my issue is im dissapointed in miway way of dealing with clients since I've submitted that claim no one from miway has contacted me my car is just standing there by the panelbeaters and also the 3rd party vehicle that was involved is also standing at the panelbeater, the 3rd party involved was looking for a settlement for his vehicle as he needed a vehicle and i had to pay for thst vehicle out of my own pocket because i was wrong in the incident my concern is that miway hasn't contacted me to give me a way forward the panelbeater where the car is standing has already started to strip the vehicle to asses the extend of the damage and to see if im not better of fixing it myself seeing that miway isn't even getting back to me with lucrative feedback or rather a concrete way forward, im really dissapointed in miway for their silence in such a serious matter. I'm not looking for much just feedback as this is one of my most valuable possessions.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
I duly understand that it might be part of his job to ask questions but there are some questions that i feel was really uncalled for, like for example what did you eat? Who bought it.
Also there was consent documents i had to sign that was communicated to me via the phone that it would be previous insuranc check, tracker report, ITC records i dont have a problem with that, but when i read through the consent documents I'm supposed to sign it speaks about all medical history all doctors notes and many more consents that clearly will invade my private life.
I am not happy with how miway does things and it feels like they're now just looking for something so that they dont honor the claim, i have furnished them with true information but the way it looks like they against me and clearly going against their slogan where they say they do insurance "your way" with that said i feel that i wont be a victim of prejudice to endure such sufferings whilst im already suffering with a lost so I've decided that it's within my capabilities to fix my own vehicle and will no longer be interested in miways coercing methods.
In closure i wouldn't recommend these telesure insurance companies as they are more after a premium then the well being of their customer i will be moving over to one of the more reputable companies where they have the interest of the client at heart i have friends that are with santam and have had incidents that are worse than mine, but have had no complaints when claiming, friends that are with old mutual that are also happy i feel like i made the wrong choice with miway and I'm now living to regret it.
I duly understand that it might be part of his job to ask questions but there are some questions that i feel was really uncalled for, like for example what did you eat? Who bought it.
Also there was consent documents i had to sign that was communicated to me via the phone that it would be previous insuranc check, tracker report, ITC records i dont have a problem with that, but when i read through the consent documents I'm supposed to sign it speaks about all medical history all doctors notes and many more consents that clearly will invade my private life.
I am not happy with how miway does things and it feels like they're now just looking for something so that they dont honor the claim, i have furnished them with true information but the way it looks like they against me and clearly going against their slogan where they say they do insurance "your way" with that said i feel that i wont be a victim of prejudice to endure such sufferings whilst im already suffering with a lost so I've decided that it's within my capabilities to fix my own vehicle and will no longer be interested in miways coercing methods.
In closure i wouldn't recommend these telesure insurance companies as they are more after a premium then the well being of their customer i will be moving over to one of the more reputable companies where they have the interest of the client at heart i have friends that are with santam and have had incidents that are worse than mine, but have had no complaints when claiming, friends that are with old mutual that are also happy i feel like i made the wrong choice with miway and I'm now living to regret it.