Poor service.

Poor service at its best. At the time I need you the most (Miway). I made a a cellphone claim sometimes last week. Its almost a week later still waiting for my claim to be processed. To make matters worse, according to the policy schedule I am covered for R 31000, but then now I have been advised by their claim's consultant that my phone is now worth R 23000 and that is what they are offering, Though currently on my schedule still shows the cover amount of R31000. I am not a happy client at all.