1 reviews | Active since Oct 2017

15 Feb 2018, 10:14

Poor service delivery on not only 1 but 2 occasions

Item: MiWay Insurance
Rating: 1
Author: Manchue H

First of all after a long battle of having my home content policy invoked and listed incorrectly having this rectified and claim approved I was promised this Error made by miway will be rectified and I will be placed back on miway content policy. Although this was documented and promised for almost a year now nothing has been done on this.

Secondly after my car premium continuously increased I logged a call whereby I was unable to hear the agent and requested to speak again on a later stage. While miway got a hold of me again the line got cut off. I have emailed on notifications contact details and to please contact me again yet to date since beginning January no response was received

I am not sure as to why clients are promised something continuously yet none are reached

Could I please have urgent feedback regarding this matters above as I am not happy at all with service provided

thank you

Helpful (0)

Replies (6)

MiWay Insurance's replyOfficial

15 Feb 2018, 10:22

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

MiWay Insurance's reply15 Feb 2018, 10:22

Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

MiWay Insurance's replyOfficial

14 Mar 2018, 11:49

Thanks for taking the time to write to us! We are sorry to hear that the recent changes to your policy have left you feeling let down and undervalued. Asisipho has since updated your policy to better suite your needs - she has also has been trying to get in touch, but has unfortunately has been struggling to reach you.

Please give her a call when you have a minute.

Kind regards,
The MiWay Team

MiWay Insurance's reply14 Mar 2018, 11:49

Official

Please give her a call when you have a minute.

Kind regards,
The MiWay Team

Manchue H's updateReviewer Update

14 Mar 2018, 13:29

I have left my contact details with Hloni As he advised both Asisipho and the Manager is not available. I fail to understand why this matter is so difficult to resolve

Manchue H's update14 Mar 2018, 13:29

Reviewer Update

I have left my contact details with Hloni As he advised both Asisipho and the Manager is not available. I fail to understand why this matter is so difficult to resolve

Manchue H's updateReviewer Update

16 Mar 2018, 10:51

All sorted now, Thank You Innocentia for friendly service

Manchue H's update16 Mar 2018, 10:51

Reviewer Update

All sorted now, Thank You Innocentia for friendly service

MiWay Insurance's replyOfficial

16 Mar 2018, 11:03

Thanks for the positive feedback! We are so glad that Innocentia assisted you as nicely as she did.

Kind regards,
The MiWay Team

MiWay Insurance's reply16 Mar 2018, 11:03

Official

Thanks for the positive feedback! We are so glad that Innocentia assisted you as nicely as she did.

Kind regards,
The MiWay Team

MiWay Insurance's replyOfficial

23 Mar 2018, 10:18

We’re so sorry to hear that your current service experience has left you feeling down and undervalued - we assure you that this is not the kind of service we aim to deliver.

Thanks for giving Innocentia a chance to step in and assist and please don’t hesitate to give us a call if you need help with anything else!

Best regards,
The MiWay Team

MiWay Insurance's reply23 Mar 2018, 10:18

Official

We’re so sorry to hear that your current service experience has left you feeling down and undervalued - we assure you that this is not the kind of service we aim to deliver.

Thanks for giving Innocentia a chance to step in and assist and please don’t hesitate to give us a call if you need help with anything else!

Best regards,
The MiWay Team