Poor service delivery

On the 7th of October 2020 at approximately 10h37 I needed roadside assistance on the N7 in Cape Town. I called MiWay because I have commercial insurance with them as I have my own business. I logged a call at the above time and the call center agent said they will call me back. A half an hour later I called because nobody called me back and I would like to know what roadside company will come out. I call 9 times up till 12h55 and still no agent came back to me. I was force to call a friend for assistance as I had one of my clients machines on my truck. A week later I logged a complaint and an acting manager called me back to say he will listen to the recording. Uptill today a month later nobody at MiWay called me back or followed up if I'm ok or safe. I feel very disappointed as those roadside assistance is one of the package they cover if you have any breakdowns. If anyone can give me advice which insurance companies does actually care about their clients.