Poor service delivery and unfair treatment

How I wish I was treated fairly at MiWay. Got involved in an accident March 2021 where someone was speeding and hit me from behind. Well MiWay took my car to Proline for repairs. They didn't replace Rim, my car still has scratches which I did complain to MiWay as Proline person who was assisting me all she wanted was the car to leave. Been having funny sounds from the side of accident. My front bumper was not attended at all. I still have proof of pictures I took and complained about. When driving 100 and above I can literally hear wind coming between doors... As if that was enough they promised to give me my access back and I have been waiting for more than 1 year 6 months. Had 1 or two conversations with the guy who said he is a lawyer responsible for the case. Since then No communication, No update taking my car to it's standard. I haven't had a good treatment /fairly deliver anything they promised me. My car not well Fixed.. Access haven't been paid into my account. Driving 2020 car as if it's 1990 car. I still haven't done anything to the car and still waiting for my access. Maybe MiWay can at least give me an explanation of unfair treatment from accessing my car to Proline doing as they want just to get rid of the car and again MiWay going Awal without explanation or case update