POOR SERVICE DELIVERY

I contacted miway on the 16th February 2022 regarding windscreen claim and we agreed over the phone that they will send their service providers to the dealership as my car went for service. I received 2 emails regarding the claim confirming the reference number.

17th February 2022. I contacted miway again as I did not hear from their service providers and the dealership wanted to know if they were still coming in to replace the windscreen or not. The consultant told me that she will follow up with their service providers and get back to me and I should get an email informing me about the service providers. No email came through.

18 February 2022 My car had to sleep over the dealership as I don’t trust miway and the so called their service providers to come to my place to fix the windscreen. To my surprise I wake to an email asking me to rate the service provided??? My windscreen remains unchanged and I’m devastated as I need to use an Uber while I have a car I should use but I am unconvinced by miway.

My experiences was bad and I really need a new insurance. What if I was in an accident I would have been left outside the roads by myself with miway promising me that they are coming and never pitch 👎 I need a better insurance